Returns/Exchanges


By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.

Please email Info@purerootzco.com if there are any issues with the product you received and we are more than happy to speak with you : )

If you are still wanting to return your unopened product and it is within 14 days of receiving it, please see our Returns Process below. Open products will receive a 50% refund.

 

Returns Process:

1) Email us at Info@purerootzco.com ASAP to alert us that you will be returning your product within the 14-day time limit.

2) Print and fill out our Returns/Exchanges form and mail WITH your return.

Download Return / Exchange Form Here

3) Once you have shipped your product back to us – please also email the tracking number to Info@purerootzco.com so we can keep an eye out for it.

4) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund or exchange for the product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

 

*If you have any questions regarding our return policy please email Info@purerootzco.com

 

Return Address: 431 Isom Rd., Suite 219, San Antonio, TX 78216